Bookshelf Home | Contents | Index | PDF |
Siebel Customer-Centric Enterprise Warehouse Installation and Configuration Guide > Configuring Siebel Enterprise Contact Center Analytics > Excluding Representative Data from the Contact Representative Aggregate Tables for Post-Load ProcessingYou may want to exclude certain contact representatives from the aggregation process for various reasons. For example, you may want to exclude representatives who are on vacation, or who are working on special projects. The default configuration calculates contact-related information for all contact representatives in the enterprise. There are five aggregate tables supplied with the Siebel Enterprise Contact Center Analytics application for improving the performance of the dashboards and reports: To exclude data about specific representatives from the aggregation calculation
|
Siebel Customer-Centric Enterprise Warehouse Installation and Configuration Guide |