This chapter describes how to configure certain objects for the universal source to meet your business needs.

It contains the following topics:

• Overview of Oracle Contact Center Telephony Analytics
• About the Dimension Key Resolution Process for Universal Source
• Loading the Dimension Table
• Loading the Fact Table
• About Configuring the Event Type Columns
• About Configuring Contact Status Type Column
• Configuring Dates and Times
• Setting Up the Representative Activities Table
• Setting Up the Contact Center Performance Table
• Setting Up the Benchmarks and Targets Table
• Configuring Flags for Oracle BI Applications Consumer
• Excluding Representative Data for Post-Load Processing