PeopleSoft Enterprise Customer Relationship Management Business Object Management Preface

This preface discusses:

Note. This PeopleBook documents only page elements that require additional explanation. If a page element is not documented with the process or task in which it is used, then either it requires no additional explanation or it is documented with common elements for the section, chapter, PeopleBook, or product line.

Click to jump to parent topicAdditional Resources

The following resources are located on the PeopleSoft Customer Connection website.

Resource

Navigation

Application maintenance information

Patches + Fixes

Business process diagrams

Support, Documentation, Business Process Maps

Data models

Support, Documentation, Data Models

Enterprise Integration Point (EIP) catalog

Support, Documentation, Enterprise Integration Point (EIP) Catalog

Hardware and software requirements

Implement, Optimize + Upgrade, Implementation Guide, Implementation Documentation and Software, Hardware and Software Requirements

Installation guides

Implement, Optimize + Upgrade, Implementation Guide, Implementation Documentation and Software, Installation Guides and Notes

PeopleBook documentation updates

Support, Documentation, Documentation Updates

PeopleSoft support policy

Support, Support Policy

Product release roadmap

Support, Roadmaps + Schedules

Release notes

Implement, Optimize + Upgrade, Upgrade Guide, Upgrade Documentation and Software, Release Notes

Table loading sequences

Implement, Optimize + Upgrade, Implementation Guide, Implementation Documentation and Software, Table Loading Sequences

Troubleshooting information

Support, Troubleshooting

Upgrade Documentation

Implement, Optimize + Upgrade, Upgrade Guide

Click to jump to parent topicPeopleSoft Enterprise CRM Application Fundamentals

The PeopleSoft Enterprise CRM 9 Application Fundamentals PeopleBook contains essential information describing the setup and design of the PeopleSoft Enterprise CRM system. This book contains important topics that apply to many or all PeopleSoft applications across the PeopleSoft Enterprise CRM product line.

The PeopleSoft Enterprise CRM 9 Application Fundamentals PeopleBook contains these parts:

See Also

PeopleSoft Enterprise CRM 9 Application Fundamentals PeopleBook

Click to jump to parent topicPeopleSoft Enterprise CRM Product and Item Management

The PeopleSoft Enterprise CRM 9 Product and Item Management PeopleBook discusses how to set up products in PeopleSoft Enterprise CRM, including installed products, product packages, and products that are service offerings such as service agreements and warranties.

See Also

PeopleSoft Enterprise CRM 9 Product and Item Management PeopleBook

Click to jump to parent topicPeopleSoft Enterprise CRM Enterprise Automation and Configuration Tools

The PeopleSoft Enterprise CRM 9 Automation and Configuration Tools PeopleBookdiscusses automation and configuration tools that are common to multiple PeopleSoft Enterprise CRM applications. This is an essential companion to the PeopleSoft Enterprise CRM Application Fundamentals PeopleBook.

There are four parts to the PeopleSoft Enterprise CRM 9 Automation and Configuration Tools PeopleBook:

See Also

PeopleSoft Enterprise CRM 9 Automation and Configuration Tools PeopleBook

Click to jump to parent topicPeopleSoft Enterprise CRM Services Foundation

The PeopleSoft Enterprise CRM 9 Services Foundation PeopleBook discusses configuration options that are common to PeopleSoft Integrated FieldService and the PeopleSoft call center applications (PeopleSoft Support, PeopleSoft HelpDesk, and PeopleSoft HelpDesk for Human Resources).

There are four parts to the PeopleSoft Enterprise CRM 9 Services Foundation PeopleBook:

See Also

PeopleSoft Enterprise CRM 9 Services Foundation PeopleBook

Click to jump to parent topicEnterprise PeopleTools PeopleBooks

Cross-references to PeopleTools documentation refer to the Enterprise PeopleTools 8.48 PeopleBooks.

Click to jump to parent topicAbout These PeopleBooks

A companion PeopleBook called About These PeopleBooks contains general information, including:

See Also

About These PeopleBooks Preface

Using PeopleBooks

Managing the PeopleSoft Online Library and PeopleBooks

ISO Country and Currency Codes

Glossary of PeopleSoft Enterprise Terms