Working with Agent Facing Banking Transactions

This chapter provides an overview of PeopleSoft Enterprise Banking Transactions and discusses how to:

Perform banking transactions.
Administer banking accounts.
Manage automated teller machine (ATM) card details.
Issue ATM cards.

Understanding PeopleSoft Enterprise Banking Transactions for Agents

PeopleSoft Enterprise Banking Transactions enables you to perform administrative and financial transactions for your customers.

Performing Banking Transactions

This section discusses how to:

Set up automatic funds transfer.
Set up a one-time funds transfer.
Reorder a checkbook.
Stop payment on a check.
Pay bills.
Order a copy of a check.
Order a copy of a statement.
Order foreign currency.
Order cashier's checks.
Order traveler's checks.
Reverse transaction fees.

Pages Used to Perform Banking Transactions

Page Name	Object Name	Navigation	Usage
Automatic Funds Transfer	RBF_AFND_TRNSF	Banking, Banking Transactions, Automatic Funds Transfer	Set up a financial account to transfer funds from one account to another.
Transfer Funds	RBF_TRN_FND	Banking, Banking Transactions, Transfer Funds	Perform a one-time transfer of funds from one account to another. The currency is that of the sending (from) account.
Reorder Checkbook	RBF_REO_CHK	Banking, Banking Transactions, Reorder Checkbook	Order a new checkbook with a specified starting check number.
Stop Check Payment	RBF_STP_PAY	Banking, Banking Transactions, Stop Check Payment	Stop payment of a check that has already been issued.
Pay Bills page	RBF_PAYEE_DISPLAY	Banking, Banking Transactions, Pay Bills	View and modify bill payments.
Pay Bills Detail	RBF_BILL_PAY	Banking, Banking Transactions, Pay Bills, Pay Bill	Manage billing details.
Bill Payee Setup	RBF_BILL_PAYEE	Banking, Banking Transactions, Pay Bills, Add New Payee	Add and modify bill payees.
Order Copy of Check	RBF_ORD_CHK	Banking, Banking Transactions, Order Copy of Check	Order a copy of a check that has already been issued.
Order Copy of Statement	RBF_ORD_DOC	Banking, Banking Transactions, Order Copy of Statement	Order a copy of an existing account statement.
Order Foreign Currency	RBF_ORD_FCUR	Banking, Banking Transactions, Order Foreign Currency	Order foreign currency.
Order Cashier's Check	RBF_ORD_CCHK	Banking, Banking Transactions, Order Cashier's Check	Order cashier's checks.
Order Traveler's Checks	RBF_ORD_TCHK	Banking, Banking Transactions, Order Traveler's Checks	Order traveler's checks.
Reverse Transaction Fee	RBF_FEE_REVERSAL	Banking, Banking Transactions, Reverse Transaction Fee	Reverse the charged fee for a transaction.

Setting Up Automatic Funds Transfer

Access the Automatic Funds Transfer page.

Account Number and To Account Number

Select the origin and destination accounts involved in the transfer.

Check Amount

Indicate the amount to be transferred. The currency is that of the sending (from) account.

Monthly

Select to indicate that the transfer is performed once a month. Indicate the day of the month on which the transfer should occur.

Weekly

Select to indicate that the transfer is performed once a week. Select the day of the week on which the transfer should occur.

Daily

Select to indicate that the transfer is performed daily.

Transfer Start Date and Transfer End Date

Indicate the start and end dates for this transaction.

Submit Automatic Funds Transfer Request

Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Setting Up a One-Time Funds Transfer

Access the Transfer Funds page.

From Account Number and To Account Number

Select the origin and destination accounts involved in the transfer.

Transfer Amount

Indicate the amount to be transferred. The currency is that of the sending (from) account.

Submit Funds Transfer Request

Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Reordering a Checkbook

Access the Reorder Checkbook page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Starting Check Number

Indicate the starting number for the set of checks.

Submit Reorder Checkbook

Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction.

Stopping Payment on a Check

Access the Stop Check Payment page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Check Number

Enter the number of the check.

Check Amount

Enter the exact amount of the check. This value is verified in the legacy system.

Submit Stop Payment

Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction.

Paying Bills

Access the Pay Bills page.

Payee Name

Displays all payees that have been added by the user.

Payee Nickname

Displays a short form of the payee's name that has been added by the user.

Pay Bill

Click to access the Pay Bills page. Enter account information and frequency information, and submit bill payments.

Edit Payee

Edit each payee in the grid by clicking Edit Payee in the row.

Delete

Click to delete the payee.

Add New Payee

Click to access the Bill Payee Setup page.

Access the Bill Pay Details page.

Account

Enter the account to use for bill payment. Only those accounts configured for bill payment will appear in the list.

Payee

Enter the name of the payee for this bill.

Amount

Enter the amount of the payment.

Payment Date

Enter the date the payment will be made to the payee.

Recurring

Select to indicate whether the payment is recurring or nonrecurring. If you select Recurring, both Start Date and End Date fields appear.

Frequency

The rate of recurrence if the payment is marked as recurring.

Submit Bill Payment

Click to complete the bill payment set up process.

Access the Bill Payee Setup page.

Payee Name

Enter the name of the bill payee.

Payee Nickname

Enter the short name of the bill payee.

Bill Category

Enter the type of bill that this is classified as.

Bill Account Number

Enter the account number assigned to this account by the bill payee institution.

Name on Bill

Enter the name of the billing account.

Ordering a Copy of a Check

Access the Order Copy of Check page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Check Number

Enter the number of the check.

Check Amount

Enter the exact amount of the check. This value is verified by the legacy system.

Posted Date

Enter the date on which the check was issued.

Submit Order

Click to submit the order for the check. The system returns a confirmation number and indicates any service fees related to this transaction.

Ordering a Copy of a Statement

Access the Order Copy of Statement page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Statement Date

Select the date of the statement.

Submit Order

Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction.

Ordering Foreign Currency

Access the Order Foreign Currency page.

Account

Enter the account from which funds will be withdrawn.

Currency Code

Select the code for the currency that you want to purchase.

Amount

Enter the amount that you want to exchange. The amount is entered in the currency of the account.

The fields in the Enter Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the customer.
Shipped Via	Select a shipping option from the drop-down list box.
Picked up by Customer	Select to indicate that the customer wants to pick up the product personally.
Location	Select a location for pickup.
Submit Order	Click to submit the order.

Ordering Cashier's Checks

Access the Order Cashier's Check page.

Account

Select the account used for the transaction.

Amount

Enter the amount of the check.

Date

Enter the date of the check.

Payee Name

Enter the payee name. This field is required because all cashier's checks must have a payee name.

The fields in the Enter Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the customer.
Shipped Via	Select from available shipping options.
Picked up by Customer	Select to indicate that the customer wants to pick up the product personally.
Location	Select a location for pickup.
Submit Order	Click to submit the order.

Ordering Traveler's Checks

Access the Order Traveler's Checks page.

Account

Select the account used to pay for the checks.

Check Type

Select the brand of traveler's checks.

Currency

Appears by default from the selected account.

The fields in the Denomination group box define how the packs of traveler's checks are structured.

Denomination	Displays the denominations that are available for the selected brand of checks.
Pack of	Traveler's checks are sold in packs. This field displays the number of checks in a pack.
Cost Per Pack	Displays the cost per pack of checks.
Quantity	Enter the number of packs that the customer wants to order.

The fields in the Enter Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the customer.
Shipped Via	Select from the available shipping options.
Picked up by Customer	Select to indicate that the customer wants to pick up the product personally.
Location	Select a location for pickup.
Submit Order	Click to submit the order.

Reversing Transaction Fees

Access the Reverse Transaction Fee page.

Account Number

Select the account that will be credited for fees charged.

Fee Reversal Amount

Specify the amount to be credited.

Fee Reversal Reason

Specify the reason for fee reversal.

Submit Fee Reversal

Click to submit the request.

Administering Banking Accounts

This section discusses how to:

Change an account nickname.
Change an account address.

Pages Used to Manage Banking Accounts

Page Name	Object Name	Navigation	Usage
Change Account Nickname	RBF_ACCT_NICK	Customer Accounts, Change Account Nickname	Change account nickname information.
Change Account Address	RBF_ACCT_ADDR	Customer Accounts, Change Account Address	Change account address details.

Changing an Account Nickname

Access the Change Account Nickname page.

Account

The account targeted for the nickname change.

Old Nickname

The existing nickname of the account.

New Nickname

The new nickname that the customer selects for the account.

Submit Change Nickname

Click to complete the transaction request for the nickname change.

Changing an Account Address

Access the Change Account Address page.

Effective Date

The date on which this new address takes effect.

Country

The country in which this address resides.

Address

The specifics of the mailing address such as the street number.

City

The city where the address is located.

State

The state (if this is an address within the United States.)

Postal

The postal code.

Account List

The accounts designated for linkage to this address.

Submit Address Change

Click to complete the address change transaction request.

Managing ATM Card Details

This section discusses how to:

Manage ATM cards.
Replace ATM cards.
Suspend ATM cards.
Cancel ATM cards.
Change linked accounts.
Enable or disable card features.
Change limits.
Change card types.

Pages Used to Manage ATM Cards

Page Name	Object Name	Navigation	Usage
ATM Card Detail	RBF_ATM_CARD	Customer Accounts, ATM Card Detail	View and manage the details of ATM cards.
Replace Card	RBF_ATM_RPL_SEC	Select the Replace Card action and click Go on the ATM Card Detail page	Replace an existing ATM card.
Suspend Card	RBF_ATM_SSP_SEC	Select the Suspend Card action and click Go on the ATM Card Detail page	Suspend an existing ATM card.
Cancel Card	RBF_ATM_CNC_SEC	Select the Cancel Card action and click Go on the ATM Card Detail page	Cancel an existing ATM card.
Reactivate Card	RBF_ATM_ACT_SEC	Select the Reactivate Card action and click Go on the ATM Card Detail page	Reactivate an ATM card that has been canceled. The button is unavailable for entry if the card has not been canceled.
Link Card to Accounts	RBF_ATM_LNK_SEC	Select the Link ATM Card to Account(s) action and click Go on the ATM Card Detail page	Change the accounts that are linked to the ATM card.
Enable/Disable Features	RBF_ATM_FTR_SEC	Select the Enable/Disable Features action and click Go on the ATM Card Detail page	Enable or disable ATM card features.
Change Limits	RBF_ATM_LIM_SEC	Select the Change Limitsaction and click Go on the ATM Card Detail page	Change ATM card limits.
Change Card Type	RBF_ATM_TYP_SEC	Select the Change Card Typeaction and click Go on the ATM Card Detail page	Change ATM card types.

Managing ATM Cards

Access the ATM Card Detail page.

ATM Card Detail

Card Number	The number assigned to the ATM card.
Status	The current status of the ATM card.
Card Type	The type of ATM card.
Customer	The customer's name. Note. The customer name is not necessarily displayed exactly as it appears on the physical card. For example, a customer's name in the system might be Kevin Jordan, while his card shows “Kevin M. Jordan.”
Debit Card Type	This field displays a value if the Card Type is Debit.
Contact	The contact name as it appears on the card. Note. The contact name is not necessarily displayed exactly as it appears on the physical card. For example, a contact's name in the system might be Kevin Jordan, while his card shows “Kevin M. Jordan.”
Product SetID	The setID with which the product is associated.
Product	The product name for the ATM card.
Limit Currency	The currency code that is used to express the point-of-sale (POS) limit.
Cash Withdrawal Limit	The limit for cash withdrawals using the ATM card.

Card Features

Cash Withdrawal	Indicates whether the ATM card can be used for cash withdrawals.
Point of Sale	Indicates whether the ATM card can be used for POS transactions.
Bill Pay	Indicates whether the ATM card can be used to pay bills.

Linked Accounts

Linked	Display-only field indicating whether the card is linked to the account.
Account	The account that is currently linked to the ATM card.
Primary	Display-only field indicating whether the account is the primary account for the card.
Limit Currency	Displays the POS limit currency for the given account.

Replacing ATM Cards

Access the Replace ATM Card page.

Reason for Replacement

Select the reason for replacing the ATM card.

The fields in the Delivery Information group box enable the user to specify pick up or shipping details for the ATM replacement card.

Suspending ATM Cards

Access the Suspend ATM Card page.

Reason for Suspension

Select the reason for suspending the ATM card. Values are: Account Suspended and Stolen.

Canceling ATM Cards

Access the Cancel ATM Card page.

Reason for Cancellation

Select the reason for canceling the ATM card. Values are: Account Closed, Don't Need, Lost, or Stolen.

Changing Linked Accounts

Access the Link Card to Account(s) page.

Select

Select to specify the account to link to the card.

Description

Displays the type and number of the account.

Primary

Select to indicate that this is the primary account linked to the card.

Limit Currency

Select the currency code for the POS limits.

Transaction POS Limit

Enter the limit for POS transactions.

Daily POS Limit

Enter the daily limit for POS transactions.

Enabling or Disabling Card Features

Access the Enable/Disable Card Features page.

Card Features

Select or clear the check boxes to enable or disable the features on the ATM card.

Changing Limits

Access the Change Card Limits page.

Limit Currency

Select the code for the currency limit.

Cash Withdrawal Limit

Enter the limit for cash withdrawals using the ATM card.

Changing Card Types

Access the Change Card Type page.

ATM Card Type

Select the type of ATM card.

Debit Card Type

This field is available if the card is a debit card.

Old Product

The system displays the old ATM card type.

New Product

Enter the new product. The system displays products that have been designated as replacements for the card type.

Issuing ATM Cards

An agent can view and update current ATM cards and issue new cards for the customer.

This section discusses how to issue ATM cards.

Pages Used to Issue ATM Cards

Page Name	Object Name	Navigation	Usage
Issue ATM Card	RBF_ATM_ISS	Customer Accounts, Issue ATM Card	View and update the customer's ATM cards.
Issue New ATM Card	RBF_ATM_ISS	Click Issue New ATM Card on the Issue ATM Card page.	Enter the information to issue a new ATM card.

Issuing ATM Cards

Access the Customer Accounts - Issue ATM Card page.

The system displays the ATM cards that have been associated with the consumer. Click the Transfer link on the ATM card row to access the ATM Card component, where you can view and update the ATM card record. The Issue ATM card process initiates the creation of a new case along with message generation after the issue ATM Card case is created to track shipment.

Account Number and To Account Number	Select the origin and destination accounts involved in the transfer.
Check Amount	Indicate the amount to be transferred. The currency is that of the sending (from) account.
Monthly	Select to indicate that the transfer is performed once a month. Indicate the day of the month on which the transfer should occur.
Weekly	Select to indicate that the transfer is performed once a week. Select the day of the week on which the transfer should occur.
Daily	Select to indicate that the transfer is performed daily.
Transfer Start Date and Transfer End Date	Indicate the start and end dates for this transaction.
Submit Automatic Funds Transfer Request	Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

From Account Number and To Account Number	Select the origin and destination accounts involved in the transfer.
Transfer Amount	Indicate the amount to be transferred. The currency is that of the sending (from) account.
Submit Funds Transfer Request	Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Starting Check Number	Indicate the starting number for the set of checks.
Submit Reorder Checkbook	Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Check Number	Enter the number of the check.
Check Amount	Enter the exact amount of the check. This value is verified in the legacy system.
Submit Stop Payment	Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction.

Payee Name	Displays all payees that have been added by the user.
Payee Nickname	Displays a short form of the payee's name that has been added by the user.
Pay Bill	Click to access the Pay Bills page. Enter account information and frequency information, and submit bill payments.
Edit Payee	Edit each payee in the grid by clicking Edit Payee in the row.
Delete	Click to delete the payee.
Add New Payee	Click to access the Bill Payee Setup page.

Account	Enter the account to use for bill payment. Only those accounts configured for bill payment will appear in the list.
Payee	Enter the name of the payee for this bill.
Amount	Enter the amount of the payment.
Payment Date	Enter the date the payment will be made to the payee.
Recurring	Select to indicate whether the payment is recurring or nonrecurring. If you select Recurring, both Start Date and End Date fields appear.
Frequency	The rate of recurrence if the payment is marked as recurring.
Submit Bill Payment	Click to complete the bill payment set up process.

Payee Name	Enter the name of the bill payee.
Payee Nickname	Enter the short name of the bill payee.
Bill Category	Enter the type of bill that this is classified as.
Bill Account Number	Enter the account number assigned to this account by the bill payee institution.
Name on Bill	Enter the name of the billing account.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Statement Date	Select the date of the statement.
Submit Order	Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction.

Account	Enter the account from which funds will be withdrawn.
Currency Code	Select the code for the currency that you want to purchase.
Amount	Enter the amount that you want to exchange. The amount is entered in the currency of the account.

Account	Select the account used for the transaction.
Amount	Enter the amount of the check.
Date	Enter the date of the check.
Payee Name	Enter the payee name. This field is required because all cashier's checks must have a payee name.

Account	Select the account used to pay for the checks.
Check Type	Select the brand of traveler's checks.
Currency	Appears by default from the selected account.

Account Number	Select the account that will be credited for fees charged.
Fee Reversal Amount	Specify the amount to be credited.
Fee Reversal Reason	Specify the reason for fee reversal.
Submit Fee Reversal	Click to submit the request.

Account	The account targeted for the nickname change.
Old Nickname	The existing nickname of the account.
New Nickname	The new nickname that the customer selects for the account.
Submit Change Nickname	Click to complete the transaction request for the nickname change.

Effective Date	The date on which this new address takes effect.
Country	The country in which this address resides.
Address	The specifics of the mailing address such as the street number.
City	The city where the address is located.
State	The state (if this is an address within the United States.)
Postal	The postal code.
Account List	The accounts designated for linkage to this address.
Submit Address Change	Click to complete the address change transaction request.

Select	Select to specify the account to link to the card.
Description	Displays the type and number of the account.
Primary	Select to indicate that this is the primary account linked to the card.
Limit Currency	Select the currency code for the POS limits.
Transaction POS Limit	Enter the limit for POS transactions.
Daily POS Limit	Enter the daily limit for POS transactions.

Limit Currency	Select the code for the currency limit.
Cash Withdrawal Limit	Enter the limit for cash withdrawals using the ATM card.

ATM Card Type	Select the type of ATM card.
Debit Card Type	This field is available if the card is a debit card.
Old Product	The system displays the old ATM card type.
New Product	Enter the new product. The system displays products that have been designated as replacements for the card type.