Working with PeopleSoft Enterprise Banking Transactions for Self-Service

This chapter provides an overview of PeopleSoft Enterprise Banking Transactions Self-Service and discusses how to perform self-service banking transactions.

Understanding PeopleSoft Enterprise Banking Transactions for Self-Service

PeopleSoft Enterprise Banking Transactions enables you to deploy administrative and financial transactions for your employee and customer self-service users. These transactions provide access to personal account information and employ a simple interface that is suited to the casual, untrained user.

This section lists prerequisites and discusses:

Self-service data access
Self-service confirmation pages

Prerequisites

Self-service functionality in PeopleSoft Enterprise Banking Transactions is based on core functionality from the Case component in the PeopleSoft Enterprise Call Center applications.

Self-Service Data Access

The customer view displays all data applicable to the customer in all roles.

Before users can perform financial transactions, they must select the role that they are using for the transaction. Only data and processes applicable to that role are available.

Pages are available to employees through the 360-Degree View.

Self-Service Confirmation Pages

When self-service users perform transactions, the system provides a two-step confirmation process to assure the user that the transaction was successful. The user is asked to confirm the request. This provides the user with an opportunity to view the request and to make changes if required. At this point, the transaction can be canceled, and no request message will go out.

This is an example of a page on which the customer can confirm or cancel the transaction:

User Confirmation page

When the user confirms the transaction, the system displays a transaction confirmation with a confirmation number. This examples shows a transaction confirmation:

Transaction Confirmation page

Note. A newly created case number dedicated to track the shipment also appears on the transaction page for the following transactions: Order Cashier's Check, Order Traveler's Check, and Order Foreign Currency.

Performing Self-Service Banking Transactions

This section discusses how self-service users:

Access banking transactions in self-service.
Set up automatic funds transfer in self-service.
Set up a one-time funds transfer in self-service.
Reorder a checkbook in self-service.
Stop payment on a check in self-service.
Pay bills in self-service.
Manage bill payment details in self-service.
Set up bill payees in self-service.
Order a copy of a check in self-service.
Order a copy of a statement in self-service.
Order foreign currency in self-service.
Order a cashier's check in self-service.
Order traveler's checks in self-service.
Access account administration transactions in self-service.
Changing an account address in self-service.
Changing an account nickname in self-service.

Pages Used to Perform Banking Transactions in Self-Service

Page Name	Object Name	Navigation	Usage
Banking Transactions	RBF_MNU_BANK_SS	Select the Banking Transactions menu on the self-service homepage	Select a self-service banking transaction.
Automatic Funds Transfer	RBF_AFND_TR_SS	Banking Transactions, Automatic Funds Transfer	Perform a recurring transfer of funds from one account to another. The currency is that of the sending (from) account.
Transfer Funds	RBF_TRN_FND_SS	Banking Transactions, Transfer Funds	Perform a one-time transfer of funds from one account to another. The currency is that of the sending (from) account.
Reorder Checks	RBF_REO_CHK_SS	Banking Transactions, Reorder Checks	Order new checks.
Stop Check Payment	RBF_STP_PAY_SS	Banking Transactions, Stop Check Payment	Stop payment on a specific check.
Bill Pay	RBF_PAYEE_DISP_SS	Banking Transactions, Bill Pay	Set up bill payees and pay bills.
Order Check Copy	RBF_ORD_CHK_SS	Banking Transactions, Order Check Copy	Order a copy of a check that has been issued.
Order Copy of Statement	RBF_ORD_DOC_SS	Banking Transactions, Order Copy of Statement	Order a copy of the account statement.
Order Foreign Currency	RBF_ORD_FCUR_SS	Banking Transactions, Order Foreign Currency	Order foreign currency.
Order Cashier's Check	RBF_ORD_CCHK_SS	Banking Transactions, Order Cashier's Check	Order a cashier's check.
Order Traveler's Checks	RBF_ORD_TCHK_SS	Banking Transactions, Order Traveler's Checks	Order traveler's checks.
Change Account Nickname	RBF_ACCT_NICK_SS	Account Administration, Change Account Nickname	Change the account nickname.
Change Account Address	RBF_ACCT_ADR_SS	Account Administration, Change Account Address	Change the address on an account.

Accessing Banking Transactions in Self-Service

Access the Banking Transactions page.

Setting Up Automatic Funds Transfer in Self-Service

Access the Automatic Funds Transfer page.

Account Number and To Account Number

Select the origin and destination accounts involved in the transfer.

Transfer Amount

Indicate the amount to be transferred. The currency is that of the sending (from) account.

Monthly

Select to specify that the transfer is performed once a month. Indicate the day of the month on which the transfer should occur.

Weekly

Select to specify that the transfer is performed once a week. Select the day of the week on which the transfer should occur.

Daily

Select to specify that the transfer is performed daily.

Transfer Start Date and Transfer End Date

Enter the start and end dates for this transaction.

Submit Automatic Funds Transfer Request

Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Setting Up a One-Time Funds Transfer in Self-Service

Access the Transfer Funds page.

From Account Number and To Account Number

Select from the drop-down list box that displays available accounts.

Transfer Amount

Indicate the amount to be transferred. The currency is that of the sending (from) account.

Submit Funds Transfer Request

Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Reordering a Checkbook in Self-Service

Access the Reorder Checkbook page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Starting Check Number

Indicate the starting number for the set of checks.

Submit Reorder Checkbook

Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction.

Stopping Payment on a Check in Self-Service

Access the Stop Check Payment page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Check Number

Enter the number of the check.

Check Amount

Enter the exact amount of the check. This value is verified by the legacy system.

Submit Stop Payment

Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction.

Paying Bills in Self-Service

Access the Pay Bills page.

Payee Name

Displays all payees that have been added by the user.

Edit Payee

Edit each payee in the grid by clicking Edit Payee in the row.

Delete

Click to delete the payee.

Pay Bill

Click to access the Pay Bills page. Enter account information and frequency information, and submit bill payments.

Add New Payee

Click to access the Bill Payee Setup page.

Managing Bill Payment Details in Self-Service

Access the Pay Bills Details page.

Account

Enter the account that bills are paid from. Only those accounts that have been set up to pay bills will be included in the list.

Payee

Enter the name of the payee for this bill.

Amount

Enter the amount of this payment.

Recurring

Select to indicate that the payment is recurring. If you select Recurring, the system will display both a Start Date and an End Date for the payment.

Payment Date

Enter the date that the payment is made to the payee.

Frequency

The rate of recurrence if the payment is marked as recurring.

Submit Payment

Click to complete the bill payment setup process.

Setting Up Bill Payees in Self-Service

Access the Bill Payee Setup page.

Payee Name

Enter the name of the bill payee.

Payee Nickname

Enter the short name of the bill payee.

Bill Category

Enter the type of bill that this is classified as.

Bill Account Number

Enter the account number assigned to the account by the bill payee institution.

Name on Bill

Enter the name of the billing account.

Ordering a Copy of a Check in Self-Service

Access the Order Copy of Check page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Check Number

Enter the number of the check.

Check Amount

Enter the exact amount of the check. This value is verified by the legacy system.

Posted Date

Enter the date on which the check was issued.

Submit Order

Click to submit the order for the check. The system returns a confirmation number and indicates any service fees related to this transaction.

Ordering a Copy of a Statement in Self-Service

Access the Order Copy of Statement page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Statement Date

Select the date of the statement.

Submit Order

Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction.

Ordering Foreign Currency in Self-Service

Access the Order Foreign Currency page.

Account

Enter the account from which the funds will be withdrawn.

Currency

Select the code for the currency.

Amount

Enter the amount desired for the exchange. The amount that you enter is based on the currency of the account.

The fields in the Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the primary address on the account.
Shipped Via	Select from the available shipping options.
Picked up by Customer	Select to specify that the account owner wants to pick up the product.
Location	Enter a location for pickup.
Submit Order	Click to submit order.

Ordering Cashier's Checks in Self-Service

Access the Order Cashier's Check page.

Account

Select the account that is used for the transaction.

Amount

Enter the amount of the check.

Date

Enter the date of the check.

Payee Name

Enter the payee name. This field is required because all cashier's checks must have a payee name.

The fields in the Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the primary address on the account.
Shipped Via	Select from the available shipping options.
Picked up by Customer	Select to specify that the account owner wants to pick up the product.
Location	Select a location for pickup.
Submit Order	Click to submit order.

Ordering Traveler's Checks in Self-Service

Access the Order Traveler's Checks page.

Account

Select the account that is used to pay for the checks.

Check Type

Select the brand of traveler's checks.

Currency Code

Appears by default from the selected account.

The fields in the Denomination group box define how the packs of traveler's checks are structured.

Denomination	Displays the denominations available for the selected brand of checks.
Pack of	Displays the number of checks in a pack. Traveler's checks are sold in packs.
Cost Per Pack	Displays the cost per pack of checks.
Quantity	Enter the number of packs that the customer wants to order.

The fields in the Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the primary address on the account.
Shipped Via	Select from the available shipping options.
Picked up by Customer	Select to specify that the account owner wants to pick up the product.
Location	Select a location for pickup.
Submit Order	Click to submit order.

Accessing Account Administration Transactions in Self-Service

Access the Account Administration page.

Change Account Address

Click to begin the account address change request.

Change Account Nickname

Click to begin the account nickname change request.

Changing an Account Address in Self-Service

Access the Change Account Address page.

Effective Date

The date on which the new address takes effect.

Country

The country in which the address resides.

Subsequent fields are controlled by country-specific address formats.

See Setting Up Address Formats and Values.

Address

The specifics of the mailing address.

City

The city in which the address resides.

State

The state, if this is a United States address.

Postal

The postal code.

Account List

The accounts that are designated for linkage to this new address.

Submit Address Change

Click to complete the address change transaction.

Changing an Account Nickname in Self-Service

Access the Change Account Nickname page.

Account

The account to which the nickname change applies.

Old Nickname

The existing nickname of the account.

New Nickname

The new nickname for the account.

Submit Change Nickname

Click to complete the nickname change transaction.

Account Number and To Account Number	Select the origin and destination accounts involved in the transfer.
Transfer Amount	Indicate the amount to be transferred. The currency is that of the sending (from) account.
Monthly	Select to specify that the transfer is performed once a month. Indicate the day of the month on which the transfer should occur.
Weekly	Select to specify that the transfer is performed once a week. Select the day of the week on which the transfer should occur.
Daily	Select to specify that the transfer is performed daily.
Transfer Start Date and Transfer End Date	Enter the start and end dates for this transaction.
Submit Automatic Funds Transfer Request	Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

From Account Number and To Account Number	Select from the drop-down list box that displays available accounts.
Transfer Amount	Indicate the amount to be transferred. The currency is that of the sending (from) account.
Submit Funds Transfer Request	Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Starting Check Number	Indicate the starting number for the set of checks.
Submit Reorder Checkbook	Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Check Number	Enter the number of the check.
Check Amount	Enter the exact amount of the check. This value is verified by the legacy system.
Submit Stop Payment	Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction.

Payee Name	Displays all payees that have been added by the user.
Edit Payee	Edit each payee in the grid by clicking Edit Payee in the row.
Delete	Click to delete the payee.
Pay Bill	Click to access the Pay Bills page. Enter account information and frequency information, and submit bill payments.
Add New Payee	Click to access the Bill Payee Setup page.

Account	Enter the account that bills are paid from. Only those accounts that have been set up to pay bills will be included in the list.
Payee	Enter the name of the payee for this bill.
Amount	Enter the amount of this payment.
Recurring	Select to indicate that the payment is recurring. If you select Recurring, the system will display both a Start Date and an End Date for the payment.
Payment Date	Enter the date that the payment is made to the payee.
Frequency	The rate of recurrence if the payment is marked as recurring.
Submit Payment	Click to complete the bill payment setup process.

Payee Name	Enter the name of the bill payee.
Payee Nickname	Enter the short name of the bill payee.
Bill Category	Enter the type of bill that this is classified as.
Bill Account Number	Enter the account number assigned to the account by the bill payee institution.
Name on Bill	Enter the name of the billing account.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Statement Date	Select the date of the statement.
Submit Order	Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction.

Account	Enter the account from which the funds will be withdrawn.
Currency	Select the code for the currency.
Amount	Enter the amount desired for the exchange. The amount that you enter is based on the currency of the account.

Account	Select the account that is used for the transaction.
Amount	Enter the amount of the check.
Date	Enter the date of the check.
Payee Name	Enter the payee name. This field is required because all cashier's checks must have a payee name.

Account	Select the account that is used to pay for the checks.
Check Type	Select the brand of traveler's checks.
Currency Code	Appears by default from the selected account.

Change Account Address	Click to begin the account address change request.
Change Account Nickname	Click to begin the account nickname change request.

Effective Date	The date on which the new address takes effect.
Country	The country in which the address resides. Subsequent fields are controlled by country-specific address formats. See Setting Up Address Formats and Values.
Address	The specifics of the mailing address.
City	The city in which the address resides.
State	The state, if this is a United States address.
Postal	The postal code.
Account List	The accounts that are designated for linkage to this new address.
Submit Address Change	Click to complete the address change transaction.

Account	The account to which the nickname change applies.
Old Nickname	The existing nickname of the account.
New Nickname	The new nickname for the account.
Submit Change Nickname	Click to complete the nickname change transaction.