Delivered Web Services
This appendix discusses the delivered Case web service and service operations for the Case component.
Delivered Web Services
This section discusses:
Case web services.
How to view the Case message elements.
See Also
Working with Business Processes and Web Services
Case Web Services
PeopleSoft CRM delivers these service operations for the Case web service:
The user sends specific user information through a request message. User information is handled in the security section as part of request message. The return message includes the case ID when the operation is successful. If the message fails, the system displays an error message. If there is any warning message, such as non-required fields are invalid, the system still creates the case and sends a warning message back in a return message
The user sends specific user information, including the Case ID, through a request message. The security is handled in the security section. The return message includes the case ID when the operation is successful. If the message fails, the system displays an error message. Warning message are displayed in the return message. The system updates the case and ignores the warning messages.
This operation requires a case ID. The return message includes case information.
After a user sends specific search criteria information through a request message, this operation returns a list of cases that meet all the given criteria.
Note. The system checks the user ID to see if the user has access to secured case information for the create, update, and get case operations.
This table provides the technical names, operation type, and messages names of the service operations that are related to the Case web services:
|
Service Operation |
Operation Type |
Request Message |
Response Message |
|
Create Case (RC_CASE_CREATE) |
Synchronous |
RC_CASE_CREATE_REQ |
RC_CASE_CREATE_RES |
|
Get Case (RC_CASE_GET) |
Synchronous |
RC_CASE_GET_REQ |
RC_CASE_GET_RES |
|
Search Case (RC_CASE_SEARCH) |
Synchronous |
RC_CASE_SEARCH_REQ |
RC_CASE_SEARCH_RES |
|
Update Case (RC_CASE_UPDATE) |
Synchronous |
RC_CASE_UPDATE_REQ |
RC_CASE_UPDATE_RES |
Viewing the Case Message Elements
You can view the elements and fields that are included in each Case operation message through PeopleTools.
To view a list of field names and aliases for a particular message:
Select PeopleTools, Integration Broker, Integration Setup, Messages.
Enter RC_CASE in the Message Name field and click Search.
The system lists all the messages that are related to Case.
Select the message you want to view.
Click the message name link under the Parts grid.
The system opens the Message Definition page in a new browser.
Click the plus sign next to the table name at the bottom of the page to view the fields and aliases associated with the message.