Appendix: International Support

This appendix provides an overview of the international support that is available in PeopleSoft Enterprise Infosync Server only.

PeopleSoft Enterprise Infosync Server is designed to support global deployments. When possible, data is processed without regard for the data source code page. Exceptions to this are when an external application, such as one of the groupware applications, forces non-Unicode data though the system.

Click to jump to parent topicUnderstanding International Support for PeopleSoft Enterprise Infosync Server

This section discusses:

Administration Function and User Interface

PeopleSoft Enterprise Infosync Server administration function and user interface are shipped in English. Localized user interfaces are currently not available. Administration function and user interface include all user interface elements, online help, and documentation. Please contact your account representative for information on how to localize the administrator function and user interface. The PeopleSoft Enterprise Infosync Server administrator console is designed for server to server synchronization and does not include a user interface feature for end users.

Connector Elements

The Admin Console in PeopleSoft Enterprise Infosync Server supports English and Japanese.

PeopleSoft Enterprise Infosync Server supports connector localization for the these languages:

Connector support for the above languages and the mixed language environment outlined below is included in all PeopleSoft Enterprise Infosync Server releases.

Native Language Environment

In a native language model all points in the application model have been installed with the same language model. This model is well suited for regional specific installation. For example, a site requires synchronization support for the Japanese office only. In this model, the administrator would work entirely in English except when mapping fields from the PeopleSoft application to the target groupware application.

While the administrator is working in English, the synchronization engine and connector process data in the native or entered language.

Mixed Language Environment Support

In addition to native environment support, where all points in the application model have been installed with the same language model, PeopleSoft Enterprise Infosync Server can run in a mixed mode. One mode is where both the PeopleSoft and groupware applications have been installed while PeopleSoft Enterprise Infosync Server has been installed using an English model. In this model, the administrator would work entirely in English. This includes while mapping fields from the PeopleSoft application to the target groupware application. PeopleSoft Enterprise Infosync Server does not support an installation where the server and connectors have been installed with different language options.

While the administrator is working in English, the synchronization engine and connector process data in the native or entered language.

Infosync Server Limitations

There are a limited set of regions where using the English connector limits the functional specification of the product. The most obvious is for the Japanese markets, where contact records contain Yomi fields for both company name and contact name. In this case using English connectors would result in the phonic name field not being synchronized.

It should be noted that when installing PeopleSoft Enterprise Infosync Server to connect to a language that is not supported by a localized version of the connectors, the installer cannot see the target language. For example, in the above model the site will be using an English installation of PeopleSoft Enterprise Infosync Server to connect to a Dutch version groupware product. On the Installation Mode Selection screen of the setup wizard, the Select the language of groupware's server drop-down list box is displayed without reference to Dutch. The installer should select English and continue with the installation process.

Environmental Limitations

Unique issues arise when using a mixed language model. This model assumes that the environment is connected to globally enable application models on both ends. Though PeopleSoft is fully Unicode enabled, there are questions surrounding the groupware applications. One area of concern is with older version of the groupware applications. If these applications have not been designed to use language independent codes in their APIs, field mapping and subsequent synchronization errors will occur.

In addition to concerns with the older groupware APIs, it is possible for users to configure the OS code pages and user interface for the environment in a manner that can create issues.

Configuration Recommendations

Due to inherent complexity in with mixed language environment, here are the recommendations for installations: