Preface

Audience

This document is intended for the users and administrators of Oracle Retail Active Retail Intelligence. This may include merchandisers, buyers, and business analysts.

Active Retail Intelligence Administrators

Most of this guide is directed toward the people in your business who are responsible for configuring and maintaining Active Retail Intelligence. These users define the business rules under which Active Retail Intelligence performs exception management. Ideally, configuring Active Retail Intelligence is a cooperative effort involving the following types of people in your business:

A business analyst, with both a functional understanding of the business and a technical understanding of the software used in the business.

A database administrator with database knowledge and Oracle programming skills.

If you are responsible for setting up and maintaining Active Retail Intelligence, you should read the entire guide.

Active Retail Intelligence End Users

The Active Retail Intelligence end user receives alerts and takes actions to resolve the alerts. Any user of Oracle Retail applications, such as the Oracle Retail Merchandising System (RMS), could be an Active Retail Intelligence end user.

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Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screen shots of each step you take

Review Patch Documentation

When you install the application for the first time, you install either a base release (for example, 14.0) or a later patch release (for example, 14.1). If you are installing the base release, additional patch, and bundled hot fix releases, read the documentation for all releases that have occurred since the base release before you begin installation. Documentation for patch and bundled hot fix releases can contain critical information related to the base release, as well as information about code changes since the base release.

Oracle Retail Documentation on the Oracle Technology Network

Documentation is packaged with each Oracle Retail product release. Oracle Retail product documentation is also available on the following Web site:

http://www.oracle.com/technology/documentation/oracle_retail.html

(Data Model documents are not available through Oracle Technology Network. These documents are packaged with released code, or you can obtain them through My Oracle Support.)

Documentation should be available on this Web site within a month after a product release.

Conventions

The following text conventions are used in this document:

Convention	Meaning
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