1 Introduction

This operations guide serves as an Oracle Retail Store Inventory Management (SIM) reference to explain backend processes.

SIM empowers store personnel to sell, service, and personalize customer interactions by providing users the ability to perform typical back office functionality on the store sales floor. The results are greatly enhanced customer conversion rates, improved customer service, lower inventory carrying costs, and fewer markdowns. SIM delivers the information and flexible capabilities that store employees need to maintain optimal inventory levels and to convert shoppers into buyers.

The SIM solution does the following:

• Improves perpetual inventory levels by enabling floor-based inventory management through handheld devices and store PCs.

• Minimizes the time to process receipt and check-in of incoming merchandise.

• Receives, tracks, and transfers merchandise accurately, efficiently, and easily.

• Reduces technology costs by centralizing hardware requirements.

• Guides users through required transactions.

• Allows customizations to the product through an extensible technology platform. The retailer's modifications are isolated during product upgrades, lowering the total cost of ownership.

SIM is designed as a standalone application that can be customized to work with any merchandising system.