6 Returns Management

This chapter describes the parameters and system configurations available for configuring the Oracle Retail Returns Management application.

Returns Management Parameters

This section describes the parameters for the Returns Management application. The parameters are itemized in tables by parameter group. For a description of the information in this table, see Table 3-1.

Table 6-1 describes the parameters in the Password Policy parameter group. This parameter group is hidden.

Table 6-1 Returns Management Password Policy Parameter Group

Parameter	Attribute	Description
Temporary Password Length	Function	Sets the length of the random temporary password generated by the system.
	Allowed Values	7 to 12
	Default Value	12
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the User Interface	Returns Management
	Resides in XML or Database	XML
	XML Name	TemporaryPasswordLength

Table 6-2 describes the parameters in the Returns Management parameter group.

Table 6-2 Returns Management Parameter Group

Parameter	Attribute	Description
Accepted Tender Types	Function	Sets the tender types in the following rule: What is the Original Tender? Note: E-Check is not supported as a tender outside the United States.
	Allowed Values	Cash, Check, Coupon, Credit, Debit, E-Check, Gift Card, Gift Cert, Mail Check, Mall Cert, Money Order, Purchase Order, Store Credit, Travel Check
	Default Value	Cash, Check, Coupon, Credit, Debit, E-Check, Gift Card, Gift Cert, Mail Check, Mall Cert, Money Order, Purchase Order, Store Credit, Travel Check
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the User Interface	Returns Management
	Resides in XML, Database, or Properties File	XML
	XML Name	AcceptedTenderTypes
Bypass Task And Workflow On Import	Function	Determines whether a data import job, that arrives on an incoming queue to Returns Management, goes through the Data Management approvals on import or goes straight to import into the database.
	Allowed Values	Yes, No
	Default Value	Yes
	Entry Field Type	Discrete
	When the Modification Takes Effect	Immediately
	Applications Affected by Modifications to the Parameter	Returns Management
	Applications Where the Parameter Can be Modified in the User Interface	None
	Resides in XML, Database, or Properties File	XML
	XML Name	BypassTaskAndWorkflowOnImport
Customer Types	Function	List of types of customers that can be used in conjunction with a customer loyalty program to affect the policy decisions for returns.
	Allowed Values	Business, Platinum, Gold, Silver, Bronze, Employee, Black Listed
	Default Value	Business, Platinum, Gold, Silver, Bronze, Employee, Black Listed
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	CustomerTypes
Days Limit Customer Service Overrides	Function	Sets the number of days after which a granted customer service override is no longer available for use.
	Allowed Values	1 to 999
	Default Value	30
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	DaysLimitCustomerServiceOverrides
Default Hierarchy To Top Level	Function	Determines whether a user, to whom a hierarchy node has not been assigned, can perform hierarchy-based queries.
	Allowed Values	Yes, No If set to Yes, defaults access to the highest level of the hierarchy. If set to No, hierarchy-based queries are not allowed.
	Default Value	Yes
	Entry Field Type	Discrete
	When the Modification Takes Effect	Immediately
	Applications Affected by Modifications to the Parameter	Returns Management
	Applications Where the Parameter Can be Modified in the User Interface	None
	Resides in XML, Database, or Properties File	XML
	XML Name	DefaultHierarchyToTopLevel
Display Overall Response on Return Ticket	Function	Determines whether or not the overall response is displayed on the return ticket.
	Allowed Values	Yes, No
	Default Value	Yes
	Entry Field Type	Discrete
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	ViewReturnTicketOverallResponseCode
Item Conditions	Function	List of conditions used to describe a returned item.
	Allowed Values	Damaged, New, Out_of_Box, Opened, Worn, Missing_Parts
	Default Value	Damaged, New, Out_of_Box, Opened, Worn, Missing_Parts
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	ItemConditions
Item Types	Function	Enables certain types of items to be handled in a particular way depending on the type.
	Allowed Values	Non_Merchandise, Delivery, Warranty, Gift_Wrap
	Default Value	Non_Merchandise, Delivery, Warranty, Gift_Wrap
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	ItemTypes
Least Risky Tender Order	Function	Sets the order of tender to refund first in a refund situation. Listed in Least Risky Order as determined by the retailer.
	Allowed Values	Gift_Card, House_Account, Mail_Bank_Check, Cash, Check, Credit, Store_Credit
	Default Value	Gift_Card, House_Account, Mail_Bank_Check, Cash, Check, Credit, Store_Credit
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	LeastRiskyTenderOrder
Maximum Active Exception Days	Function	Sets the number of days after which an exception is considered a Past, not Active, exception.
	Allowed Values	1 to 999
	Default Value	90
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	MaxActiveExceptionDays
Maximum Cashier Exceptions to Display	Function	Sets the maximum number of exceptions to display after selecting a cashier on an exception inquiry.
	Allowed Values	1 to 500
	Default Value	100
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	MaxCashierExceptionsToDisplay
Maximum Customer Exceptions to Display	Function	Sets the maximum number of exceptions to display after selecting a customer on an exception inquiry.
	Allowed Values	1 to 500
	Default Value	100
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	MaxCustomerExceptionsToDisplay
Maximum Cashier Search Results	Function	Sets the maximum number of matches to display after searching for cashiers on an exception inquiry.
	Allowed Values	1 to 999
	Default Value	100
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	MaxCashierSearchResults
Maximum Customer Search Results	Function	Sets the maximum number of matches to display after searching for customers on an exception inquiry.
	Allowed Values	1 to 999
	Default Value	100
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	MaxCustomerSearchResults
Maximum Customer Service Overrides	Function	Sets the maximum number of overrides that can be granted to a customer with a particular Positive ID. Customer service overrides may consist of more than one return authorization per override. This parameter limits both the number of authorized return attempts in an override and the total number of overrides.
	Allowed Values	1 to 9999
	Default Value	50
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	MaxCustomerServiceOverrides
Maximum Search Results	Function	Sets the maximum number of matches to display after searching for entries.
	Allowed Values	1 to 999
	Default Value	100
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Affected by Modifications to the Parameter	Returns Management
	Applications Where the Parameter Can be Modified in the User Interface	Returns Management
	Resides in XML, Database, or Properties File	XML
	XML Name	MaximumSearchResults
Non Editable Groups	Function	Defines the security groups that are not editable through the Groups subtab under the Admin tab. The application server must have a group with access to every role in order for the application to run. Note: The retailer is advised to include at least one group with access to all roles in this parameter.
	Allowed Values	Defined by the retailer
	Default Value	Administrator
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the User Interface	None
	Resides in XML, Database, or Properties File	XML
	XML Name	NonEditableGroups
Refund Tender Types	Function	List of tender types allowed for a return.
	Allowed Values	Gift_Card, House_Account, Store_Credit, Credit, Cash, Mail_Bank_Check, Check
	Default Value	Gift_Card, House_Account, Store Credit, Credit, Cash, Mail_Bank_Check, Check
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	RefundTenderTypes
Refund Types	Function	List of allowed refund types.
	Allowed Values	Return, Layaway_Cancellation, Order_Cancellation, Price_Adjustment
	Default Value	Return, Layaway_Cancellation, Order_Cancellation, Price_Adjustment
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	RefundTypes
Response Codes to Ignore	Function	Sets the response codes on which scoring is skipped. For example, the retailer may not wish to penalize customers for warranty exchanges or gift receipted authorized returns.
	Allowed Values	List of numeric codes that can range from 1 to 999 10, 20, 30, 100, 110, 120, 130, 140, 150, 200, 210, 220, 230, 240, 300
	Default Value	No default is defined
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	ResponseCodesToIgnore
Return Reasons	Function	List of reason codes accepted for a return.
	Allowed Values	WrongColor, Defective, CustomerChangedMind, PriceAdjustment
	Default Value	WrongColor, Defective, CustomerChangedMind, PriceAdjustment
	Entry Field Type	List
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	ReturnReasons
Returns Customer Import Batch Size	Function	Sets the size of the returns customer import.
	Allowed Values	1 to 10000
	Default Value	100
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the User Interface	Returns Management
	Resides in XML or Database	XML
	XML Name	ReturnsCustomerImportBatchSize
Returns Customer Import Duplicate Record Action	Function	Determines what to do with the exception count when a duplicate returns customer record is imported.
	Allowed Values	Increment, Replace, Ignore If set to Increment, the exception count is incremented or decremented by the number in the import file. No changes are made to other customer data. If set to Replace, the exception count is replaced by the number in the import file. No changes are made to other customer data. If set to Ignore, no changes are made to any data.
	Default Value	Replace
	Entry Field Type	Discrete
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the User Interface	Returns Management
	Resides in XML or Database	XML
	XML Name	ReturnsCustomerImportDuplicateRecordAction
Returns Management Only	Function	Determines how Returns Management is installed.
	Allowed Values	Yes, No Note: Yes is the only currently supported value.
	Default Value	Yes
	Entry Field Type	Discrete
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	None
	Resides in XML or Database	XML
	Name in XML	ReturnsManagementOnly
Starting Cumulative Cashier Exception Count	Function	Initial value assigned to the Cumulative Cashier Exception Count for new cashiers.
	Allowed Values	0 to 9999
	Default Value	0
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	StartingEmployeeScore
Starting Cumulative Customer Exception Count	Function	Initial value assigned to the Cumulative Customer Exception Count for new customers.
	Allowed Values	0 to 9999
	Default Value	0
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	StartingCustomerScore
Validation Amount Tax Factor	Function	Sets the percentage by which the validation amount can be increased. This tax factor can be used to handle variations in tax between taxing jurisdictions.
	Allowed Values	00 to 100
	Default Value	08
	Entry Field Type	Numeric
	When the Modification Takes Effect	Immediately
	Applications Where the Parameter Can be Modified in the UI	Returns Management
	Resides in XML or Database	XML
	Name in XML	ValidationAmountTaxFactor

Table 6-3 describes the parameters in the Transaction ID parameter group.

Table 6-3 Returns Management Transaction ID Parameter Group

Parameter	Attribute	Description
Sequence Number Length	Function	Sets the length of the sequence number portion of the transaction ID.
	Allowed Values	4 to 10
	Default Value	4
	Entry Field Type	Numeric
	Applications Affected by Modifications to the Parameter	Point-of-Service, Back Office, Central Office, Returns Management
	When the Modification Takes Effect	At restart of application
	Applications Where the Parameter Can be Modified in the User Interface	None
	Resides in XML, Database, or Properties File	XML
	XML Name	SequenceNumberLength
Store ID Length	Function	Sets the length of the store ID portion of the transaction ID.
	Allowed Values	5 to 7
	Default Value	5
	Entry Field Type	Numeric
	When the Modification Takes Effect	At restart of application
	Applications Affected by Modifications to the Parameter	Point-of-Service, Back Office, Central Office, Returns Management
	Applications Where the Parameter Can be Modified in the User Interface	None
	Resides in XML, Database, or Properties File	XML
	XML Name	StoreIDLength
Workstation ID Length	Function	Sets the length of the workstation ID portion of the transaction ID.
	Allowed Values	3 to 5
	Default Value	3
	Entry Field Type	Numeric
	Applications Affected by Modifications to the Parameter	Point-of-Service, Back Office, Central Office, Returns Management
	When the Modification Takes Effect	At restart of application
	Applications Where the Parameter Can be Modified in the User Interface	None
	Resides in XML, Database, or Properties File	XML
	XML Name	WorkstationIDLength

Returns Management System Configurations

For information on the Audit Log system configurations, see Table 7-1. For information on the Password Policy system configurations, see Table 7-2.