Unlocking User Accounts

The lock on accounts that are locked automatically will eventually expire, but you can remove account locks with the Release Disabled Logins utility or the User Editor.

You unlock user accounts differently depending on how the account was locked:

Admin Lock: A portal administrator locked the user account.
Automatic Lock: If the user repeatedly types the wrong user name or password when logging into the portal, the portal locks the account. The number of login attempts allowed before the user is locked out is determined in the Portal Settings utility.
Note: Locks on accounts that are locked automatically eventually expire.
Agent Lock: A user account might be locked if it is not found in the external authentication server during a synchronization job. This lock might be unexpected if the synchronization job did not find the user because the job failed.
Note: Users can remove the lock by specifying the correct credentials the next time they log in.

To remove an Admin Lock or an Automatic Lock with the Release Disabled Logins Utility:
1. Click Administration.
2. In the Select Utilities drop-down list, click Release Disabled Logins.
To remove an Admin Lock or an Automatic Lock with the User Editor:
1. Click Administration.
2. Navigate to the user whose account you want to unlock and click the user name.
3. Clear the check box next to Disable Login.
To remove an Agent Locks for all affected users:
1. Click Administration.
2. Navigate to the authentication source and click its name.
3. Click Fully Synchronized Groups page.
4. Click Re-Enable Users. Unlocking these accounts may take a few minutes.

Parent topic: Locking and Unlocking User Accounts

AquaLogic Interaction Administrator Guide

Unlocking User Accounts