BEA Documentation and Resources

Resource

Description

Installation Guide

This book describes how to install AquaLogic HiPer Workspace for Retail and the accompanying Business Activity Management (BAM) system.

It is available in electronic form (PDF) in the release package and on http://www.oracle.com/technology/documentation/index.html.

Administrator Guide

This book describes how to manage HiPer users and security, how to customize the user interface and available data to suit the needs of your company, and how to maintain HiPer.

It is available in electronic form (PDF) in the release package and on http://www.oracle.com/technology/documentation/index.html.

Release Notes

These files are written for HiPer administrators. They include information about new features and known issues in the release.

They are available in electronic form (HTML) on http://www.oracle.com/technology/documentation/index.html.

AquaLogic User Interaction Support Center

The AquaLogic User Interaction Support Center is a comprehensive repository for technical information on AquaLogic User Interaction products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic User Interaction-related needs. The Support Center encompasses the following communities:

Technical Support Center
Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes.

News & Events
The News & Events Center features information on rolling-out a successful deployment. Visit the Super User Group page to collaborate with peers & view upcoming meetings.

Product Center
Download products, read Release Notes, access recent product documentation, and view interoperability information.

Developer Center
Download developer tools and documentation, get help with your development project, and interact with other developers via BEA’s dev2dev Newsgroups.

Education Center
Find information about available training courses, purchase training credits, and register for upcoming classes.

If you do not see the Support Center when you log in to http://portal.plumtree.com, contact ALUIsupport@bea.com for the appropriate access privileges.

Technical Support

If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs.

E-mail: ALUIsupport@bea.com

Phone Numbers:

U.S. and Canada
+1 415.263.1696 or +1 866.262.PLUM (7586)

Asia Pacific
+61 2.9931.7822

Europe and U.K.
+44 (0)1628 589124

France
+33 1.46.91.86.79

Singapore
+65 6832.7747