There are several things you can troubleshoot if your content crawler does not import the expected content.

• Make sure your folder filters are correctly filtering content. To learn about testing your filters, see Testing Filters.
• Make sure your content crawler did not place unwanted content into the target folder. If a document does not filter into any subfolders, your content crawler might place the document in the target folder. This is determined by a setting on the Main Settings page of the Folder Editor.
• Make sure the content crawler did not place content into the Unclassified Documents folder. If a document cannot be placed in any target folders or subfolders, your content crawler might place the document in the Unclassified Documents folder. This is determined by a setting on the Advanced Settings page of the Content Crawler Editor. If you have the correct permissions, you can view the Unclassified Documents folder when you are editing the Knowledge Directory or by clicking Administration, then, in the Select Utility drop-down list, select Access Unclassified Documents.
• Make sure you have at least Edit access to the target folder.
• For web content crawlers, make sure the robot exclusion protocols or any exclusions or inclusions are not keeping your content crawler from importing the expected content. This is determined by a setting on the Web Page Exclusions page of the Content Crawler Editor.
• Make sure the authentication information specified in the associated content source allows the portal to access content.
• Review the job history for additional information.