Unlocking User Accounts
The lock on accounts that are locked automatically will
eventually expire, but you can remove account locks with the Release
Disabled Logins utility or the User Editor.
You unlock user accounts differently depending on how the
account was locked:
- To remove an Admin Lock or an Automatic Lock with the Release
Disabled Logins Utility:
- Click Administration.
- In the Select Utilities drop-down
list, click Release Disabled Logins.
- To remove an Admin Lock or an Automatic Lock with the User
Editor:
- Click Administration.
- Navigate to the user whose account you want to unlock
and click the user name.
- Clear the check box next to Disable Login.
- To remove an Agent Locks for all affected users:
- Click Administration.
- Navigate to the authentication source and click its
name.
- Click Fully Synchronized Groups page.
- Click Re-Enable Users.
Unlocking these accounts may take a few minutes.