The following documentation and resources are available from BEA.
Resource | Description |
---|---|
Installation Guide | This guide describes the prerequisites (such as required software)
and procedures for installing AquaLogic Analytics. It is available on http://download.oracle.com/docs/cd/E13174_01/alui/analytics/docs25/. |
Administrator Guide | This guide describes how to manage, maintain, and troubleshoot
Analytics. It is available on http://download.oracle.com/docs/cd/E13174_01/alui/analytics/docs25/. |
Release Notes | The release notes provide information about new features, issues
addressed, and known issues in the release. They are available onhttp://download.oracle.com/docs/cd/E13174_01/alui/analytics/docs25/ and on any physical media provided for delivering the application. |
Online Help | The online help is written for all levels of Analytics users.
It describes the user interface for Analytics and gives detailed instructions
for completing tasks in Analytics. To access online help, click the help icon. |
Deployment Guide | This guide is written for business analysts and system administrators.
It describes how to plan your AquaLogic User Interaction deployment. It is available on http://download.oracle.com/docs/cd/E13174_01/alui/deployment/index.html. |
Resource | Description |
---|---|
Developer Guides, Articles, API Documentation, Blogs, Newsgroups, and Sample Code | These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features. |
AquaLogic User Interaction (ALUI) and AquaLogic Business Process Management (ALBPM) Support Center | The ALUI and ALBPM Support Center is a comprehensive repository
for technical information on ALUI and ALBPM products. From the Support
Center, you can access products and documentation, search knowledge
base articles, read the latest news and information, participate in
a support community, get training, and find tools to meet most of
your ALUI and ALBPM-related needs. The Support Center encompasses
the following communities: Technical Support Submit online service requests, check the status of your requests, search the knowledge base, access documentation, and download maintenance packs and hotfixes. User Group Participate in user groups; view webinars, presentations, the CustomerConnection newsletter, and the Upcoming Events calendar. Product Center Download product updates, maintenance packs, and patches; view the Product Interoperability matrix (supported third-party products and interoperability between products). Developer Center Download developer tools, view code samples, access technical articles, and participate in discussions. Education Services Review the available education options, then choose courses by role and delivery method (Live Studio, Public Classroom Training, Remote Classroom, Private Training, or Self-Paced eLearning). Profile Center Manage your implementation details, local user accounts, subscriptions, and more. If you do not see the Support Center when you log in to one.bea.com/support, contact ALUISupport@bea.com or ALBPMSupport@bea.comfor the appropriate access privileges. |
Technical Support | If you cannot resolve an issue using the above resources, BEA
Technical Support is happy to assist. Our staff is available 24 hours
a day, 7 days a week to handle all your technical support needs. E-mail: ALUISupport@bea.com or ALBPMSupport@bea.com Phone Numbers: USA, Canada +1 866.262.7586 or +1 415.263.1696 EMEA +44 1494 559127 Asia Pacific +61 2.9931.7822 Australia/NZ +61 2.9923.4030 Singapore +1 800.1811.202 |