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Synchronizing Contact Information with External Applications

The Application Services Interface (ASI) feature allows you to synchronize the contact data between a Siebel application and an external application in real time. This feature enables you to maintain consistent contact information across your enterprise, and to eliminate manual entry of data in multiple applications.

If your Siebel administrator has set up real-time contact integration between a Siebel application and another application, you can use the Update External System command to send new and modified contact information from the Siebel application to the other application in real time. For more information about ASI, see Siebel Application Services Interface Reference and Integration Using ASIs.

To synchronize contact information with an external application

  1. Navigate to the Contacts screen, then the Contacts List view.
  2. In the Contacts list, select a contact record.

    To create a new contact record, see Adding a Contact.

  3. In the Contacts list, click the menu button, and then choose Update External System.
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