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Siebel Applications Administration Guide > Configuring the Inbox > Setting Up Inbox Links to Views and SmartScriptsAdministrators can specify that drilling down on the Name field of Inbox items accesses a particular view. Administrators can change the destination view or add a new destination view. For example, if some users do not have responsibilities to see the current destination view, you can add a destination view that they can see. You can associate multiple views with an Item type. You assign a sequence number to each view. When users drill down on an Inbox item, the view that appears is the first view in the sequence that they have access to. Their responsibilities determine this view. You can also specify a SmartScript to run when users drill down on the Name field. SmartScripts are primarily used for ESS integration with Inbox, for example, an ESS Summary Form SmartScript. This task is a step in Process of Setting Up and Configuring Inbox. NOTE: If you have set a Name Drilldown action, then view records you set up are ignored. |
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