Siebel Applications Administration Guide > Configuring the Inbox >

Setting Up Inbox Links to Views and SmartScripts

Administrators can specify that drilling down on the Name field of Inbox items accesses a particular view. Administrators can change the destination view or add a new destination view. For example, if some users do not have responsibilities to see the current destination view, you can add a destination view that they can see.

You can associate multiple views with an Item type. You assign a sequence number to each view. When users drill down on an Inbox item, the view that appears is the first view in the sequence that they have access to. Their responsibilities determine this view.

You can also specify a SmartScript to run when users drill down on the Name field. SmartScripts are primarily used for ESS integration with Inbox, for example, an ESS Summary Form SmartScript.

This task is a step in Process of Setting Up and Configuring Inbox.

NOTE:  If you have set a Name Drilldown action, then view records you set up are ignored.

To set up views and SmartScripts for an Inbox type

  1. Navigate to the Administration - Inbox screen, then the All Inbox Types view.
  2. In the Inbox Types list, select a record, and then click the Views view tab.
  3. In the Views list, create a new record, and complete the necessary fields.

    Some fields are described in the following table.



    Select the view to appear when users drill down on an Inbox item. Make sure that the view that you enter belongs to the Business Object specified for the Inbox type. For ESS, use the EmpSS Form Player view.

    Sequence #

    Type a number for the sequence in which to make the view available to the user.


    Select the SmartScript to run in the view.

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