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Message broadcasting provides a way for administrators and other users to send important information directly to the screens of users. Typically, this information is time-critical, such as a due date, or it is updated frequently, such as the status of a call queue.
You create message broadcasts in the Message Broadcasts view of the Administration - Communications screen. Also, message broadcasts can be created automatically from Siebel Business Process Designer or remotely from a third-party application through Siebel EAI.
Message Broadcast messages are retrieved from the Message table through the Siebel Application Server and sent to the message bar or notification pane of the targeted Siebel Web Client sessions. Messages appear on the message bar in no set order. The administrator and the user cannot control the message order in the message bar.
Messages in the Notification Summary pane appear in a set order. Unread messages appear at the top of the pane and are sorted by message date with later messages listed before earlier messages. Read messages appear below the unread messages and are also sorted by message date with later messages listed before earlier messages.
When the administrator sets a component parameter that allows users to enable or disable broadcast messages, users can disable the message bar or the Notification icon and notification panes. The administrator can change this component parameter to override this user setting for broadcast messages.
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