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Siebel Applications Administration Guide > Ongoing Application Administration Tasks > Setting Up Email, Fax, and Mail Accounts (Contact Us)Salespeople use the Contact Us screen to answer questions and provide contact information to customers. If your organization uses Siebel eService, your customers can access this information directly from a Contact Us page on your Web site. Creating a Contact Us AccountTo help your salespeople provide information about a chosen topic, you can create different accounts, such as Technical Support, Shipping, and Sales.
About Adding Email Addresses and SubjectsIf your organization uses Siebel eService, any email addresses you include in Contact Us accounts appear on a Contact Us page on your Web site. You can create default email subjects that are added to the user's Subject line when the user sends email through your Web site. For more information, see Siebel eService Administration Guide. |
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