This chapter describes how to make availability-based assignments in Siebel Assignment Manager. It includes the following topics:

• About Availability-Based Assignment
• About Assigning Employees to Assignment Rules Based on Availability
• How Siebel Assignment Manager Creates Activities for Employees During Availability-Based Assignment
• Process of Configuring Assignment Objects for Availability-Based Assignment
• Example of Configuring the Service Request Assignment Object for Availability-Based Assignment