This chapter describes basic Siebel Assignment Manager configuration.

NOTE:  If you plan to use the predefined Assignment Manager configurations, skip this chapter and proceed to Assignment Rule Administration.

This chapter includes the following topics:

• About Performing Basic Configuration Tasks for Siebel Assignment Manager
• About Siebel Assignment Manager Object Types
• About Siebel Assignment Manager Object Type Hierarchy and Relationships
• About Assignment Objects
• Configuring Assignment Objects
• Process of Creating Assignment Criteria for Use in Assignment Rules
• Using a Single Criterion for Multiple Assignment Objects
• Example of Using a Single Criterion for Two Assignment Objects
• About Inactive Workflow Policy Components for Siebel Assignment Manager
• About the Relationship Between Attributes and Skills
• Disabling Assignment Attributes
• Updating Your Siebel Assignment Manager Deployment with New Configurations

NOTE:  Configuration tasks other than the basic topics are explained in a separate chapter. For those users already familiar with Assignment Manager basic features and who require further information on refining their Assignment Manager deployment, also see Advanced Siebel Assignment Manager Configuration.