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About Running Interactive Assignment in Rule Group Mode

This topic is part of Running Interactive Assignment.

By default, interactive assignment submits requests to a Siebel Assignment Manager component that is running in default mode. However, you can use the Assignment Manager component (AsgnSrvr) to run interactive assignment in rule group mode, with or without using server key mappings.

Running Interactive Assignment Using Server Key Mappings

Use server key mappings when you want to split your rules across different servers. You can explicitly define what rule groups to load on what server, and only rules from that particular rule group are executed. At the time of the assignment request, you can specify one of the rule groups as the Assignment Key parameter (AsgnKey) along with the request.

If you use server key mappings, when you click the Assign button, a request is sent to the Assignment Manager component to evaluate and return the qualified candidates. To submit requests to a server that has server key mappings, one of the rule group IDs must pass because the AsgnKey parameter must pass. To accomplish this, the SetAsgnKey method is called on the CSSBCBase business component base class. Using a script, a workflow process, or a business service, this method is called and the row ID of one of the rule groups is passed as the parameter.

After this is complete, interactive assignment uses this parameter value as the AsgnKey and ReqKey parameters when submitting requests to the Assignment Manager component. Note that for one session, you only need call this method once. Subsequent requests in the same session reuse the rule group row ID. However, when the session is logged out or the server is restarted, you must call this method again to set the AsgnKey parameter. Otherwise, the Assignment Manager reverts to running in default mode.

The following procedure summarizes the steps involved in running interactive assignment using server key mappings.

To run interactive assignment using server key mappings

1. Use the SetAsgnKey method to set the AsgnKey argument to the row ID of the rule group that you want to use.
2. Add the rule group record to the Server Key Mappings view.
3. Add the BusComp user property to the business component being assigned interactively, and set the value of Use Assignment Request Key to TRUE.

Running Interactive Assignment Without Using Server Key Mappings

Assignment Manager supports the use of rule group mode even if you do not want to split your rules across multiple servers. In this case, you do not create server key mappings. Instead, you submit the request by specifying the rule group in the AsgnKey parameter for Assignment Manager. Even if there are no server key mappings, each Assignment Manager process loads all active rules. Assignment Manager determines at request time whether to execute all rules or only rules from a particular group, based on whether or not the assignment key is passed.

The following procedure summarizes the steps involved in running interactive assignment without using server key mappings.

To run interactive assignment without using server key mappings

• Use the SetAsgnKey method to set the AsgnKey argument to the row ID of the rule group that you want to use.