This chapter provides information about standard Siebel Automotive functionality for service request management that application administrators and end users can use to manage service requests in their daily job roles. It consists of the following topics:

• About Service Requests
• About Service Request Channels
• Scenario for Working with Automotive Service Requests
• Process of Working with Service Requests
• Automotive Captive Finance Service Request Types
• Creating a Service Request
• Assigning the Service Request
• Providing Details of Services to Be Performed
• Researching and Resolving a Service Request

NOTE:  Your company's application configuration and business processes may differ from the procedures or business scenarios presented in this chapter.