Siebel Customer Relationship Console User Guide > Adding Information >
Entering Customer Responses to Offers
In Oracle's Siebel CRC application you can directly enter a customer's response to an offer which you have presented. A positive response generates a referral for the customer. A negative response removes the offer from the contact's record to avoid a future presentation of the offer. To record a customer response to an offer
- Begin a customer session and click the Offers session tab.
- Drill down on the offer name to review the detailed information.
- Click Response and select the response type and enter descriptive comments.
- Click Next.
- If the response type is "Rejected," then the offer disappears from the customer record.
- If the response type is "Accepted," then the offer disappears from the customer record and a referral is generated.
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