Siebel Customer Relationship Console User Guide > Overview >
Key Features
The key features of Siebel CRC are: Referral Management
- Capture referrals
- Monitor captured referrals
Service Request Management
- Capture basic service requests
- Monitor customer service requests
Cross-Sell Prompting
- Present personalized offers
- Capture offer response (referral)
Customer Profiles
- Summary customer view
- Identification tokens
- Customer value indicators
Activity Management
- Multichannel customer interaction history
- Schedule calls, meetings, and appointments
Financial Accounts
Alerts
- Customer and account alerts
- Broadcast
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