Siebel Customer Relationship Console User Guide > Working with Data >

Working with Records and Fields

A record is a group of related data organized into fields. For example, information about a contact, including last name, first name, address, and phone number, makes up a contact record. A record can appear in a list of related records, such as a list of contact records, or it can be displayed individually in a form. Figure 4 shows an example of records in a list.

There are two reasons you may not see every field that belongs to a record:

• You are viewing the record in a list in which not all fields can be displayed because there is not enough room for them.
• You are viewing the record in a collapsed form.