Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Process of Configuring Communications for Siebel Chat Auto Answer >
Configuring the ServiceParam.WorkID Event Log Parameter
The ServiceParam.WorkID event log parameter must be configured for ChatAcceptedLog and ChatTransferAcceptedLog. To configure the ServiceParam.WorkID event log parameter
- Navigate to the Administration - Communications screen, then the All Event Logs view.
- In the Event Logs list, configure ChatAcceptedLog with the value shown in the following table.
|
|
ChatAcceptedLog |
Select your communications configuration record. |
- Click the Event Log Parameters tab, and add a new record for ChatAcceptedLog with the values shown in the following table.
|
|
ServiceParam.WorkID |
{SiebelWorkItemID} |
- Go back to the Event Logs list, and configure ChatTransferAcceptedLog with the value shown in the following table.
|
|
ChatTransferredAcceptedLog |
Select your communications configuration record. |
- Click the Event Log Parameters tab, and add a new record for ChatTransferAcceptedLog with the values shown in the following table.
|
|
ServiceParam.WorkID |
{SiebelWorkItemID} |
|