Siebel Chat Guide > Customizing Siebel Chat > Customizing the Siebel Chat User Interface >

Configuring Siebel Chat Pane Drop-Down Controls

You can configure the controls for the following drop-down elements on the chat pane:

• KB Visited field control and button
• Action field control and button

Use the following procedure to configure the controls for the KB Visited and Action on the chat pane.

To configure Siebel Chat pane drop-down controls

1. Start Siebel Tools.
2. In the Object Explorer, select Applet, and then Chat Tab Applet.
3. In the Object Explorer, select Applet User Prop, then the appropriate control.
4. To configure the KB Visited control, do one of the following:
   • Deselect the Visible property for KB to make the whole field control invisible on the chat dashboard. Select the Visible property for KB to make the whole field control visible.
   • Set the Visible property for the KBButton control to False to make only the KB Visited button invisible on the chat dashboard. Set it to True to make only the KB Visited button visible on the chat dashboard.
5. To configure the QuickActionList control:
   • Set the Visible property for QuickActionList to False to make the whole field control invisible on the chat dashboard. Set it to True to make the whole field control visible.
   • Set the Visible property for the Go control to False to make only the Action button invisible on the chat dashboard. Set it to True to make only the Action button visible.
6. Recompile the SRF.
7. Restart the Siebel Server.