Siebel Chat Guide > Customizing Siebel Chat > Process of Configuring Siebel Chat Feedback >

Configuring the SendAgentTypingMsg Command

Use the following procedure to configure the SendAgentTypingMsg command in Siebel Call Center for Siebel Chat feedback. This task is step in Process of Configuring Siebel Chat Feedback.

To configure the SendAgentTypingMsg Command

1. Navigate to the Administration - Communications screen, then the All Configurations view.
2. Select the communications configuration record that you want to modify, then click the Commands tab.
3. Configure the SendAgentTypingMsg command as follows:
   1. Drill down into the SendAgentTypingMsg command, click the Command Parameters tab, and add the command parameters with the values shown in the following table.

      Name	Value
      CmdData	SendAgentTypingMsgCmdData
      DeviceCommand	SendAgentTyping

   2. Click the Command Data Parameters tab, and add the command data parameter with the value shown in the following table.

      Name	Value
      Param.InteractionId	{InteractionId}

4. For the changes to take effect, log out of the Siebel application, and then log in again.