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Configuring the Appearance of Transcript Attachments

When a chat session is released, a transcript of the chat session is attached to the activity and also to the email that is sent to the customer at the end of the chat session. Chat transcripts are stored in XML format, but before a transcript is sent as an attachment, it is transformed in to HTML using the chat.xsl file. This file is located in the following directory:

<Siebel_Build>\siebel\webtempl

Administrators can configure the appearance of transcript attachments by modifying the chat.xsl file. This file contains parameters that can be modified to get the required look and feel for transcript attachments. To configure the appearance of transcript attachments, complete the steps in the following procedure.

To configure the appearance of transcript attachments

1. Open the chat.xsl file.
2. Modify the parameters, as required.
3. Save the chat.xsl file to the following location on Siebel Server for the changes to take effect.

   <Siebel_Build>\siebel\webtempl 

NOTE:  At run time, the chat.xls is not overwritten by files being updated from the Siebel Server. However, chat.xls might be overwritten if the server is upgraded, so save any modifications that you make to chat.xls prior to upgrade.