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Siebel Chat Guide > Setting Up Siebel Chat > Roadmap for Configuring Siebel Call Center for Siebel Chat > Configuring the RedoPopupInMenu CommandIf the RedoPopupInMenu command is configured in Siebel Call Center for Siebel Chat, then chat response messages that are not successfully accepted for a chat session are cached for the agent for that chat session. For example, when agents accept a new work item or resume work on an existing work item that has not been wrapped up yet, any chat response messages that the agent has not successfully accepted for the chat session are cached provided that the RedoPopupInMenu command is configured. Agents can then replay the chat response messages that were cached by navigating to Tools, then Communications in Siebel Call Center, and clicking Redo Popup. Use the following procedure to configure the RedoPopupInMenu command in Siebel Call Center for Siebel Chat. To configure the RedoPopupInMenu command
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