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About Running Reports with Oracle Contact On Demand

Standard and advanced reports can be set up to run in Oracle Contact On Demand. They provide concrete performance statistics about the following:

• Agent activity, performance, and efficiency
• Chat interaction statistics
• Weekly project schedules

Oracle Contact On Demand reports can be customized. Provided that you have the proper user privileges, you can choose (for example) to display as much or as little data as needed and in the format that makes the most sense to you, as well as control which administrators and supervisors can access reports, or schedule reports to run automatically.

The topic includes information about the following:

• Standard Reports
• Advanced Reports

NOTE:  Supervisors can view reports only, they cannot create or edit reports. If you are a supervisor and require a new report, contact your administrator.