This chapter describes how an agent works with Siebel Chat. This chapter includes the following topics:

• Siebel Chat Interface
• Processing Siebel Chat Requests
• Verifying That Siebel Chat Is Installed for Siebel Call Center
• About the Communications Toolbar
• Logging in to Siebel Chat
• Receiving a New Chat
• Accepting an Incoming Chat
• Responding to an Incoming Chat
• Reviewing Inbound Siebel Chat Activities
• Handling Siebel Chat Sessions
• Siebel Chat Dashboard
• Changing Agent Status
• Agent and Siebel Chat Interaction States
• Setting Up Logging and Tracing for Siebel Chat Components