Configuring Siebel Business Applications > Improving the Performance of Siebel Business Applications > Using the Case Insensitivity Wizard to Improve Query Performance >

Other Configurations to Set Case Sensitivity

This topic describes other configurations you can use to set case sensitivity.

Using CIAI with Siebel Remote

This topic describes how to configure Siebel CRM to use CIAI with a Siebel Remote client.

To use CIAI with Siebel Remote

1. Extract the local database.

   For information about how to extract the local database, see Siebel Remote and Replication Manager Administration Guide.

2. Access the remote client, and then use a text editor to open the application configuration file.

   For example, open uagent.cfg for Siebel Call Center.

3. In the Siebel section, set the following parameter:

   WATCOM_CIAI_FUNC = CIAI_UPPER

4. Save, and then close the application configuration file.

Using the ForceCase Property of a Field to Force Case Sensitivity

You can use the ForceCase property of a business component field to force case sensitivity. If the user steps off the record, then Siebel CRM applies the case that is defined in the ForceCase property. If the ForceCase property contains no value, then the text remains in the same case that the user uses when this user enters the text.

To use the ForceCase property of a field to force case sensitivity

• Set the ForceCase property of a business component field to one of the following values:
  • Upper to force the text to all uppercase
  • Lower to force the text to all lowercase
  • FirstUpper to force the first letter of each word to uppercase