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Siebel Financial Services Connector for ACORD P&C and Surety Guide > Troubleshooting > Integration Object Setup Problems > Transaction manager cannot create or update a recordProblemThe <MsgStatus> information in the response ACORD messages indicates that the FINS ACORD XML Transaction Manager cannot create or update a record. SolutionCheck to make sure the current User Keys of the integration components are properly configured. User Keys created by the FINS ACORD Wizard may not fully meet a customized situation. Customize the user key combination as necessary to allow the transaction manager to uniquely identify a business component record. All required fields, not including system fields, need to have an initial value when a new record of a business component is created. Please make sure those fields are properly initialized. |
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