Siebel Mobile Guide: Connected > Using the Siebel Mobile Application for Siebel Consumer Goods > Managing Contacts for Siebel Consumer Goods >

Adding or Updating Best Times for a Contact


To add or update the best time to call a contact, complete the following procedure. When you add this information, you can view when a contact is available at a given location. A contact, in this case, is typically a physician or another health-care provider.

NOTE:  A contact best-time slot does not extend after 12:00 p.m. for a specific day. For example, if you create a contact best-time slot for a contact from 9:00-11:00 p.m, and if you change it to start at 11:00 p.m, then the slot does not extend to the next day. The contact best-time slot starts at 11:00 p.m. and ends at 12:00 p.m, as opposed to 1:00 a.m. the next day.

To add or update contact best times for the contact

  1. Tap Contacts on the application banner to display the Contacts list.
  2. Tap a contact in the list.

    All details for the selected contact are displayed in the work area.

  3. Update an existing contact best time as follows:
    1. Tap Best Time in the work area, and then tap the record that you want to update.

      You can filter the records displayed in the best times list as follows:

      • Tap Address, then choose one of the following options to filter the list: Day, Start Time, End Time, or Address.
      • Tap the Search bar, enter a search string, and then tap Go.
    2. Tap Edit, update the information as required, and then tap Save when finished.
  4. Add a new contact best time as follows:
    1. Tap Best Time in the work area, and then the plus (+) icon.
    2. Enter the information for the new contact best time, and then tap Save.
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