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Reviewing Notification Messages

You can receive notification messages or message broadcasts from time to time. Message broadcasting provides a way for administrators, managers, and other users with access to the Message Broadcast view in Siebel CRM to send important information directly to user screens.

You can create new and modify existing notification messages by navigating to the Administration Communication screen, and then the Message Broadcast view in Siebel CRM. Administrators can also modify the code internally on either the client or server-side using the following APIs:

• AddNotification. Creates a notification and returns the Row_Id of the notification.
• DeleteNotification. Deletes a notification using the Row_Id.
• UpdateNotification. Updates a notification using the Row_Id.
• ReadNotification. Returns the notification details using the Row_Id.

For more information about these APIs, see Configuring Siebel Open UI.

You can review notification messages in your Siebel Mobile application by tapping the Notifications icon, which is a box with a number in it on the application banner. The number indicates the number of messages that are waiting for you to read. When there are zero messages, the box is dark-gray with a light-gray zero. If there is one or more messages waiting to be read, then the box displays the color of the highest priority unread message. If there is one message waiting to be read that has an Urgent with Alert severity, then the Notifications icon blinks; the Notifications icon stops blinking after the message is read. The Notifications icon does not blink if there are messages waiting to be read with only a Normal, High, or Urgent severity.

To review notification messages in Siebel Mobile applications

1. Tap Notification on the application banner.

   The Notification Summary list opens. Note the following:

   • Messages that you have not read are white.
   • A grayed-out message indicates that you have already read the message.
   • A vertical line next to the message, which is color coded, indicates the severity level of messages, as shown in the following table.

     Severity Level	Color of Vertical Line Next to Message
     Normal	Grey
     High	Yellow
     Urgent	Red
     Urgent with Alert	Red

     The author of the message can mark the entire message with a severity level or mark only specific words.

2. Tap a message to open and review the details of the message.
3. Tap Close to close a message after you have read it.

   After you read a new message, the counter decrements on the Notification icon.

4. Tap X to remove a message from the Notification Summary list.