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Siebel Deployment Planning Guide > Application-Level Deployment Planning > Siebel Email Response Server ComponentsSiebel Email Response uses Communications Server components to enable contact center agents to read and respond to inbound email messages. For more information about Siebel Email Response, see Siebel Email Administration Guide. Key Server ComponentsSiebel Email Response is supported in the Siebel Server environment primarily by the following server components:
Other Siebel Product ModulesIn addition to Siebel Email Response, you might be using the following Siebel module: Siebel Assignment Manager. You can use this module for routing email messages to agents. Third-Party Email ServerSiebel Email Response works in conjunction with your third-party email server. Review information presented in documentation for your email server for any requirements that affect your deployment. For information about supported email servers, see My Oracle Support Certifications. |
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