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Siebel Open UI Client Requirements

This topic describes Siebel Open UI client requirements in detail.

NOTE:  For more information about the browser standards supported by Siebel Open UI and for support information for Siebel CRM in general, see the Certifications application on My Oracle Support. For more information, see 1492194.1 and 1491004.1 (Article ID) on My Oracle Support. See also Siebel Open UI Deployment Guide, 1499842.1 (Article ID) on My Oracle Support. Specific Siebel Open UI requirements differ for prior Siebel CRM releases.

Siebel CRM Releases Supporting Siebel Open UI

For the purposes of this guide, deploying Siebel Open UI requires that you install the current release, Siebel CRM version 8.1.1.11 or version 8.2.2.4. These releases are for Siebel Industry Applications. After installing the software, install the latest Siebel Patchset release.

NOTE:  The current release also still supports the high interactivity and standard interactivity clients.

For detailed roadmaps of many of the tasks that you must perform to deploy Siebel Business Applications using Siebel Open UI, see Deploying Siebel Open UI for Siebel Business Applications.

Browser Standards and Performance Requirements

Siebel Open UI performs best on modern browsers that comply with W3C standards. Siebel Open UI is built on the HTML 5 standards. Oracle is committed to supporting Web standards to ensure that users have a problem-free experience when using Siebel Open UI applications.

For the current release, Siebel Open UI supports Web browsers for Siebel CRM applications if they conform to the following browser standards:

• HTML. Browsers must support HTML 5 for the best performance and functionality of applications deployed using Siebel Open UI. Most mobile browsers support HTML 5. For an overview of HTML 5 browser compliance, see

  http://html5test.com/results/desktop.html

• Cascading style sheets (CSS). Browsers must support CSS 2.1, as a minimum requirement. However, CSS 3.0 provides an improved user experience.
• JavaScript. Browsers must support JavaScript (ECMA-262) and later. The performance of the chosen browser and computing device has a large impact on Siebel Open UI client performance.

  Any browser or device that can meet a .4 second or less SunSpider JavaScript benchmark generally yields acceptable performance for Siebel Open UI. This figure is a guideline only and requires user acceptance testing as validation. This benchmark test is available here:

  http://www.webkit.org/perf/sunspider/sunspider.html

  See also Performance for Siebel Open UI Client.

• WAI-ARIA. For users that require accessibility features, browsers must support WAI-ARIA (Web Accessibility Initiative: Accessible Rich Internet Applications) and WAI-ARIA-compliant technologies such as screen readers. For more information, see Siebel Fundamentals for Siebel Open UI.

Oracle tests Siebel Open UI internally against the latest versions of the following commonly used enterprise browsers:

• Microsoft Internet Explorer 10 or 11
• Google Chrome 25 and later
• Mozilla Firefox 24 and later
• Apple Safari 5.1.7 (Macintosh only)

Some, but not all, of the known limitations for specific browsers (Internet Explorer, Chrome, Firefox, and Safari) related to standards and key performance indicators required by Siebel Open UI are listed as follows. For other browsers, use the links to review the level of support provided.

• Chrome (all versions), Safari (all versions). Accessibility features are supported only in browsers supporting WAI-ARIA. Browsers listed with partial support at the following link are not recommended for accessibility:

  http://caniuse.com/wai-aria

• Internet Explorer (all versions), Safari 3.2 (and earlier). These browsers implement resizing for textarea controls using CSS for notes fields using vertical scrollbars, if at all. Other browsers implement textarea resizing as resizable text boxes in multiple dimensions, leading to a better user experience. Review the following:

  http://caniuse.com/css-resize

• Internet Explorer 9 (and earlier). Drag and drop features are supported only in applicable HTML 5 browsers. Review the results of the following search:

  http://caniuse.com/#search=drag

• Internet Explorer 9 (and earlier). Text field length cannot be controlled, causing potential data loss when field values are saved. Enhanced long column field validations, such as those in Description fields, are supported only in applicable HTML 5 browsers. Review the results of the following search:

  http://caniuse.com/#search=validation

• Internet Explorer 9 (and earlier). Bookmark features, browser history, and fully defined URLs are supported only in applicable HTML 5 browsers. Review the results of the following search:

  http://caniuse.com/#search=history

• Internet Explorer 9 (and earlier). For these browsers, JavaScript performance does not reach the .4 second SunSpider benchmark.

Using browsers that are not fully compliant with HTML 5 or other requirements might limit user functionality across the application.

For example performance data for a variety of browsers, see Siebel Open UI Deployment Guide, 1499842.1 (Article ID) on My Oracle Support. This data provides a means of comparing relative computing performance in a normalized manner. Some browsers are better suited to high performance and optimized characteristics than others.

For information about strategies for working with multiple browsers or multiple browser versions, see Using Legacy Browsers When Migrating to Siebel Open UI.

Hardware Requirements for Siebel Open UI

Siebel Open UI has no specific hardware requirements for the client, beyond the minimum requirements posted by the vendors of the browser, device, or operating system that it runs on. Running modern browsers on newer hardware improves performance. It is recommended that you perform acceptance testing against the actual environment that is used, if possible.

NOTE:  Customers are strongly advised to carefully choose browsers and to perform acceptance testing against all applicable performance success criteria. Using modern browsers or improved hardware can help you to resolve performance issues.