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About File Attachments

For example, if you are exchanging service requests with another application or partner, then you can include attachments such as screen captures, email, log files, and contract agreements that are associated with the service request in the information being exchanged. Siebel EAI support for file attachments allows comprehensive integration.

To use file attachments you first must create integration objects. For information, see Integration Objects and Creating and Maintaining Integration Objects.

Siebel EAI offers the choice of integrating file attachments using MIME (the industry standard for exchanging multipart messages), or including the attachment within the body of the XML document, referred to as an inline XML attachment. Consider using inline XML attachments when integrating two instances of Siebel Business Applications using file attachments.