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Recording a Customer's Decision About Payment Arrangement Terms

After consulting with the customer, end users can record the customer's decision to accept or reject the payment plan that their company is offering.

This task is a step in Process of Making Payment Arrangements in Siebel Energy (End User).

To record the customer's decision about the payment outcome terms

1. Navigate to the Invoices screen.
2. From the Show drop-down list, select All External Invoices.
3. In the Invoices list, drill down on the invoice number of the invoice.
4. Click the Payment Arrangements view tab.
5. Scroll down to the Payment Arrangements Outcome form, and select a value in the Customer Decision field to indicate the customer's decision to accept or reject the terms.

   NOTE:  If your company does not require a customer decision regarding a bill repayment plan outcome, then the customer decision fields might be unavailable.