This chapter discusses contact management and includes procedures for contact management. It includes the following topics:

• About Contacts in Siebel Energy
• Scenario for Using Contacts in Siebel Energy
• Creating a Contact in Siebel Energy (End User)
• Modifying a Contact Profile in Siebel Energy (End User)
• Creating a Contact-Related Activity in Siebel Energy (End User)
• Associating a Contact with a Trouble Ticket in Siebel Energy (End User)
• Additional End-User Tasks for Contact Management in Siebel Energy