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Entering Payments for Credit Alerts in Siebel Energy (End User)

Siebel Energy allows end users to submit a record of payment received from a customer in response to a credit alert. One possible resolution for a credit alert involves the customer's immediate payment of the amount outstanding. End users can enter multiple instances of payment information for a single credit alert. For more information about entering payment information, see Process of Entering Payment Against an Outstanding Balance in Siebel Energy (End User).

To enter a payment for a credit alert

1. Navigate to the Credit Management screen, then the Credit Alert List view.
2. Locate the credit alert for which you want to record a payment.
3. Drill down on the billing profile of the credit alert.
4. On the Billing Profile screen, click the Payments view tab.
5. In the Payments list, add a new record.
6. In the Capture New Payment dialog box, complete the fields as needed.
7. Click Submit.

   Siebel Energy displays the payment record in the Payments list and submits the payment to the billing application.