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Additional End-User Tasks for Fraud Management in Siebel Energy

This topic contains information about another task related to fraud management.

Disconnecting Service

If necessary, end users can disconnect a customer's service because of the nature of the alert, a discussion with the customer, failure to contact the customer, or the company's policy. Depending on the severity of the alert, part or all of the customer's services might already have been disconnected by the back-office application.

If your company has configured the Fraud Activities types to include Service Disconnect, then end users can add this activity to a fraud alert. For information about disconnecting a service, see Siebel Order Management Guide Addendum for Communications.