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Sequence for Updating Integrated Customers

The Update Customer integration flow sends updates of customer information such as name, address, contact, billing profile, and payment profile from Siebel Energy to Oracle Utilities Customer Care and Billing. This customer update process occurs only for customers that have previously been synchronized from Siebel Energy to Oracle Utilities Customer Care and Billing through the customer order management processing flow. The process of updating integrated customers includes the following steps:

1. In Siebel Energy, a customer service representative updates demographic data or billing profile information about an existing customer.
2. If the customer is a billable customer, then the changes are automatically sent in real time to Oracle Utilities Customer Care and Billing.

   If the customer is not a billable customer, then no changes are transmitted to Oracle Utilities Customer Care and Billing.

3. Existing person and account objects are updated in Oracle Utilities Customer Care and Billing from the modified Siebel Energy customer data.