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Product Data Mapping from Oracle Utilities Customer Care and Billing to Siebel Energy

This topic provides an overview of the integrated product data that is created or updated in Siebel Energy. For more information about the creation and synchronization of integrated product data, see Oracle Product Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy - Implementation Guide in the Oracle Application Integration Architecture documentation.

Product Structure

The product structure created in Siebel Energy is based on the product component definition in Oracle Utilities Customer Care and Billing. The product component is used to identify what dynamic values Oracle Utilities Customer Care and Billing expects from an external application to support rating and billing. The integration process creates different product structures in Siebel Energy to allow it to capture the dynamic values to be used by Oracle Utilities Customer Care and Billing. The integration process creates the product structure in Siebel Energy as follows:

If the product offer in Oracle Utilities Customer Care and Billing has no product components defined to capture a pricing-related contract value, then the integration process creates a simple product in Siebel Energy.

If the product offer in Oracle Utilities Customer Care and Billing has one or more product components defined to capture a pricing-related contract value, then the integration process creates a customizable product in Siebel Energy. The structure of the customizable product in Siebel Energy is based on the product offer, with a child product that relates to the pricing-related product component in Oracle Utilities Customer Care and Billing.

NOTE:  Decisions about how to implement dynamic rating and pricing of products are highly implementation specific. Integration of the external, dynamic rating values related to product components in Oracle Utilities Customer Care and Billing are outside the scope of the Product Data Integration PIP. For more information, see Oracle Product Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy - Implementation Guide in the Oracle Application Integration Architecture documentation.

Product Mapping

Some fields in the Product record in Siebel Energy are populated with product information in Oracle Utilities Customer Care and Billing, including Product Name, Product Description, Service Type, Start and End Dates, as well as any Component Product's Name and Description.

Other product fields are left with their default values or with results from the processing of the integration. For more information about product mapping, see Oracle Product Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy - Implementation Guide in the Oracle Application Integration Architecture documentation.

Pricing

Oracle Utilities Customer Care and Billing maintains the product rate structures and prices used for rating and billing.

The integration layer creates one price list in Siebel Energy for all products that are created by the Oracle Utilities Customer Care and Billing integration, but this price list is not used for pricing. The List Price field on the price list is left blank. The price list must be created because Siebel Energy displays a product in catalogs, allowing it to be used in quotes and orders, only if the product is on a price list.

Component products are not associated with a price list, because they are not required to be visible independently of their parent products.

Rate structure and price information for the products mastered in Oracle Utilities Customer Care and Billing can be described in the product description fields in Siebel Energy. This description provides Sales representatives with the information they need to discuss product options with a customer or prospect.