Bookshelf Home | Contents | Index | PDF |
Siebel Energy Guide > Service Requests and Trouble Tickets in Siebel Energy > Associating Parent and Child Trouble Tickets in Siebel Energy (End User)The general procedure for setting up a parent-child relationship is to create the child trouble ticket and then associate it with an existing trouble ticket for the parent. End users can group many child trouble tickets under one parent trouble ticket. Grouping several trouble tickets under one parent can be useful for managing a single network problem that results in calls from many customers. Associating Child Trouble Tickets With Parent Trouble TicketsTo associate a child trouble ticket with existing parent trouble tickets, follow this procedure. NOTE: A list of children of a selected trouble ticket appears in the Related Trouble Tickets view. To associate a child trouble ticket with existing parent trouble tickets
Verifying Entitlements for Trouble TicketsTo verify an entitlement associated with a trouble ticket, follow this procedure. To verify the entitlement associated with a trouble ticket
|
Siebel Energy Guide | Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |