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Siebel Field Service Guide > Service Activities > Process of Managing Service Activities > Adding Information to Activities (End User)After you create activities, you can add information to them. This information includes the recommended steps that field service engineers can perform to complete the activity, additional instructions about the activity, items (such as parts and tools) that field service engineers need to complete the activity, and the skills (such as language proficiency and product knowledge) that field service engineers must possess to complete the activity. Assignment Manager uses the skills for an activity to assign the activity to the appropriate employee. For more information about Assignment Manager and about setting up the skills that you can assign to an activity, see Siebel Assignment Manager Administration Guide. This task is a step in Process of Managing Service Activities. To add information to an activity
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