Siebel Field Service Guide > Agreements and Entitlements >

About Agreements

An agreement describes products or services provided to a customer and the financial relationship between your organization and the customer. This chapter usually uses the term agreements, and not the term contracts.

You can manually create many types of agreements in the Agreements screen. You can also automatically create an agreement from a quote in the Quotes screen. Agreements can have a hierarchical relationship. A master agreement can include multiple child agreements.