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About Business Services in Siebel Field Service

Generally, business services have the following characteristics:

• Business services define reusable business logic that can be executed in the Siebel Application Object Manager.
• Business services can be built-in services that developers define in Siebel Tools or run-time services that administrators define in a client application.
• Business services can be based on the CSSService Class (standard business service) or on specialized classes (specialized business service).

  NOTE:  Only Siebel engineers use specialized business services. Do not use specialized business services unless the behavior is specifically documented.

• Properties or scripts (in Siebel Visual Basic or Siebel eScript) can configure business services.
• Workflows, scripts, or runtime events can call business services.
• Business services can be used for generic code libraries that other scripts call.
• Business services are used as building blocks in the Siebel Application Integration framework.
• Commands associated with a menu selection or toolbar button can refer to business services.

NOTE:  You can make some business services or workflow processes available as Web services that Siebel Field Service can consume. For more information about the Web services for service requests, solutions, activities, and assets, see Siebel CRM Web Services Reference.